Payment and delivery
Payment
Payments. Payment by credit card online
Our site is connected to the Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirmation of the selected Product or service, a secure window will open with the CloudPayments processing center page, where you need to enter your bank card details. 3-D Secure protocol is used for additional authentication of the cardholder. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please check with the Bank that issued your bank card.
Online payment service is carried out in accordance with the rules of Visa and MasterCard International Payment Systems based on the principles of confidentiality and security of payment, using the most up-to-date methods of verification, encryption and data transmission through closed communication channels. Bank card details are entered in a secured window on the CloudPayments payment page.
In the fields on the payment page, enter card number, name of cardholder, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the bank card.
CVV2/ CVC2 is a three-digit security code indicated on the back of the card.
Then, in the same window, a page of your issuing bank will open to enter a 3-D Secure code. If you have not configured a static 3-D Secure code, it will be sent to your phone number via SMS. If you did not receive a 3-D Secure code, please contact your issuing bank.
3-D Secure is the most advanced technology for securing card payments on the Internet. It allows to identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Online payment service is carried out in accordance with the rules of Visa and MasterCard International Payment Systems based on the principles of confidentiality and security of payment, using the most up-to-date methods of verification, encryption and data transmission through closed communication channels. Bank card details are entered in a secured window on the CloudPayments payment page.
In the fields on the payment page, enter card number, name of cardholder, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the bank card.
CVV2/ CVC2 is a three-digit security code indicated on the back of the card.
Then, in the same window, a page of your issuing bank will open to enter a 3-D Secure code. If you have not configured a static 3-D Secure code, it will be sent to your phone number via SMS. If you did not receive a 3-D Secure code, please contact your issuing bank.
3-D Secure is the most advanced technology for securing card payments on the Internet. It allows to identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Security guarantees
The CloudPayments Processing Center protects and processes your bank card data according to PCI DSS 3.0 security standard. Information is transferred to the payment gateway with a use of SSL encryption technology. Further transfer of information takes place on closed banking networks having the highest level of reliability. CloudPayments does not share your card information with us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
In case you have any questions about the payment made, you can contact the customer support of the payment service via e-mail support@cloudpayments.kz.
In case you have any questions about the payment made, you can contact the customer support of the payment service via e-mail support@cloudpayments.kz.
Online payment security
Your personal information provided (name, address, phone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in an encrypted form and is not stored on our web-server. We recommend that you check whether your browser is safe enough to make payments online, on a special page.
Secure processing of Internet payments is guaranteed by CloudPayments Kazakhstan LLP.
All transactions with payment cards are subject to the requirements of VISA International, MasterCard and other payment systems.
When transmitting the information, specialized security technologies for online card payment are used, data processing is carried out on a secure high-tech server of the processing company.
Payment by payment cards is safe because:
The authorization system guarantees the buyer that payment details of his payment card (number, expiration period, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
The buyer enters his/her payment data directly into the CloudPayments authorization system, not on the online store website, therefore, payment details of the buyer's card will not be available to third parties.
Secure processing of Internet payments is guaranteed by CloudPayments Kazakhstan LLP.
All transactions with payment cards are subject to the requirements of VISA International, MasterCard and other payment systems.
When transmitting the information, specialized security technologies for online card payment are used, data processing is carried out on a secure high-tech server of the processing company.
Payment by payment cards is safe because:
The authorization system guarantees the buyer that payment details of his payment card (number, expiration period, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
The buyer enters his/her payment data directly into the CloudPayments authorization system, not on the online store website, therefore, payment details of the buyer's card will not be available to third parties.
Delivery
Pickup
You can pick up your goods in cities where there are brand stores or pick up points.
Delivery within the city
Delivery within the cities that have official Al'gos stores.
Cost of delivery within the city - KZT 700
Delivery is carried out only after payment for orders on the website and on average takes 1-2 business days (except force majeure)
Cost of delivery within the city - KZT 700
Delivery is carried out only after payment for orders on the website and on average takes 1-2 business days (except force majeure)
Delivery within Kazakhstan door-to-door
After payment, delivery by courier services of EMS* or SDEC*.
Payment is made on the website when purchasing goods.
Delivery cost - 2,200 tenge, regardless of the weight and quantity of the product.
Delivery time from 3 working days depending on the region.
You can contact the store to get a tracking number to track your package.
Payment is made on the website when purchasing goods.
Delivery cost - 2,200 tenge, regardless of the weight and quantity of the product.
Delivery time from 3 working days depending on the region.
You can contact the store to get a tracking number to track your package.
Delivery - CIS
After payment, delivery by courier services of EMS* or SDEC*.
Payment is made on the website when purchasing goods.
Delivery cost - 5,600 tenge, regardless of the weight and quantity of the product.
Payment is made on the website when purchasing goods.
Delivery cost - 5,600 tenge, regardless of the weight and quantity of the product.
Delivery - far abroad
After payment, delivery by courier services.
Payment is made on the website when purchasing goods.
Delivery cost is 15,000 tenge, regardless of the quantity and weight of the order.
Payment is made on the website when purchasing goods.
Delivery cost is 15,000 tenge, regardless of the quantity and weight of the order.
Attention! Algos is not responsible for the quality of the delivery. You can contact Kazpost (EMS) or SDEC using the dispatch number.
Return
A refund
When making an online payment using payment cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems:
- The return of product is possible only in case of faulty quality, which has to be claimed in writing in free format within 14 days;
- Return of goods is possible if a document confirming the fact and conditions of purchase of the specified goods is provided;
- The consumer shall not be entitled to refuse from purchased goods of proper quality;
- If the consumer refuses the goods, the seller shall return to the consumer the amount paid by the consumer not later than 15 working days from the date of the consumer's submission of the relevant claim in writing to one of the official Al'gos stores;
- In case of poor storage of the product by the buyer, it shall not be returned;
- If the purchased product was used, it is not subject to return.
In order to return money to a bank card, you shall complete a "Money Refund Application" and send it, along with a copy of your identity document, to e-mail support@algos.kz and bring it in hard copy to one of the official Al'gos stores.
Refunds will be made to a bank card within 15 working days upon receipt of "Money Return Application" in hard copy by Al'gos to an official store.
In order to return the funds for transactions carried out with errors, it is necessary to apply in writing and attach a copy of your identity document and checks/receipts confirming the erroneous write-off.
This application shall be sent to e-mail support@algos.kz. The return amount will be equal to the purchase amount (excluding shipping charges).
The term of consideration of the Application and return of funds shall start from the moment of receipt of the Application by the Company and shall be calculated in working days excluding holidays/weekends.
Cases of payment denial:
- a bank card is not intended for making payments via Internet, which can be known by contacting your Issuing Bank;
- insufficient funds for payment on a balance. You can find out more about the availability of funds on the payment card by contacting your issuing bank;
- bank card information is incorrect;
- bank card is expired. Card validity period is usually specified on the front side of the card (month and year until card is valid for).
You can find out more about the card expiration date by contacting your issuing bank. If you have any questions about payment with a bank card or any other questions related to the website, please contact us on the following numbers: +7 (727) 354 54 04.
- The return of product is possible only in case of faulty quality, which has to be claimed in writing in free format within 14 days;
- Return of goods is possible if a document confirming the fact and conditions of purchase of the specified goods is provided;
- The consumer shall not be entitled to refuse from purchased goods of proper quality;
- If the consumer refuses the goods, the seller shall return to the consumer the amount paid by the consumer not later than 15 working days from the date of the consumer's submission of the relevant claim in writing to one of the official Al'gos stores;
- In case of poor storage of the product by the buyer, it shall not be returned;
- If the purchased product was used, it is not subject to return.
In order to return money to a bank card, you shall complete a "Money Refund Application" and send it, along with a copy of your identity document, to e-mail support@algos.kz and bring it in hard copy to one of the official Al'gos stores.
Refunds will be made to a bank card within 15 working days upon receipt of "Money Return Application" in hard copy by Al'gos to an official store.
In order to return the funds for transactions carried out with errors, it is necessary to apply in writing and attach a copy of your identity document and checks/receipts confirming the erroneous write-off.
This application shall be sent to e-mail support@algos.kz. The return amount will be equal to the purchase amount (excluding shipping charges).
The term of consideration of the Application and return of funds shall start from the moment of receipt of the Application by the Company and shall be calculated in working days excluding holidays/weekends.
Cases of payment denial:
- a bank card is not intended for making payments via Internet, which can be known by contacting your Issuing Bank;
- insufficient funds for payment on a balance. You can find out more about the availability of funds on the payment card by contacting your issuing bank;
- bank card information is incorrect;
- bank card is expired. Card validity period is usually specified on the front side of the card (month and year until card is valid for).
You can find out more about the card expiration date by contacting your issuing bank. If you have any questions about payment with a bank card or any other questions related to the website, please contact us on the following numbers: +7 (727) 354 54 04.
Confidentiality
Definitions
Internet project www.algos.kz (hereinafter - URL, "we") takes seriously the issue of confidentiality of the information of our clients and www.algos.kz website visitors (hereinafter - "you”, "website visitors"). Personalized information is the information containing personal data (for example: name, login or company name) of the website visitor, as well as information about actions you take on the URL website. (for example: an order from a website visitor with his/her contact information). Anonymous data is the data that cannot be unambiguously identified with a particular website visitor (for example: website traffic statistics).
Use of information
We use the personalized information of a particular website visitor solely to ensure the quality of services is provided and accounted for. We do not disclose the personalized data of the URL website visitors to other website visitors. We never publish personalized information in public domain and do not share it with third parties. The only exception are situations where the provision of such information to authorized state authorities is prescribed by the applicable legislation of the Republic of Kazakhstan. We publish and distribute reports based on the collected anonymous data only. Moreover, the reports do not contain information which would make possible to identify the personalized data of service users. We also use anonymous data for internal analysis, which aims to develop URL products and services.
Links
Website www.algos.kz may contain links to other websites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness and authenticity of the information posted on third party websites and we do not assume any obligation to maintain the confidentiality of the information you posted on such websites.
Limitation of liability
We do our best to comply with this confidentiality policy, however, we cannot guarantee the safety of information in the event of exposure to factors beyond our control, which result in disclosure of information. Website www.algos.kz and all information posted thereon are presented on an "as it is" basis without any guarantees. We are not liable for any adverse consequences, as well as for any losses incurred as a result of restricting access to the URL website as a result of visiting the website and using the website information.
Contacts
For any questions regarding this policy, please contact support@algos.kz.
Legal entity
“Algos” Limited Liability Partnership
BIN 170540004816: Bank details: “Halyk Bank of Kazakhstan” JSC
Bank BIC: HSBKKZKX, KZ826017131000003843
Legal address: Apt. 603, 19 Al-Farabi Ave., Almaty city, Almaty region, Republic of Kazakhstan
Mailing address: 12-13, 32/56 Baiseitova Str., Almalinsky district, Almaty city, Almaty region, Republic of Kazakhstan
Contact phone number: +7 727 354 54 04
BIN 170540004816: Bank details: “Halyk Bank of Kazakhstan” JSC
Bank BIC: HSBKKZKX, KZ826017131000003843
Legal address: Apt. 603, 19 Al-Farabi Ave., Almaty city, Almaty region, Republic of Kazakhstan
Mailing address: 12-13, 32/56 Baiseitova Str., Almalinsky district, Almaty city, Almaty region, Republic of Kazakhstan
Contact phone number: +7 727 354 54 04